1. Who we are
Cottrell Roofing Ltd
Company number: 16472722
Cottrell Roofing Ltd provides roofing services in Milton Keynes and surrounding areas.
For privacy enquiries, please contact:
Email: [email protected]
2. Information we collect
When you contact us or request a quotation through our website, we may collect:
Your full name
Telephone number
Email address
Postcode
Information about the roofing service you require
Photographs or files that you choose to upload through our enquiry form
Any other information that you voluntarily provide to us
We may also collect technical information about your visit to our website, including information relating to your device, browser and interaction with our website, where applicable.
3. How we use your information
We may use your information to:
Respond to your enquiry
Contact you about your roofing requirements
Provide quotations
Arrange or discuss roofing services
Communicate with you about services you have requested
Maintain appropriate business and customer records
Improve our website and services
Measure the performance of our advertising
Understand how visitors interact with our website
Protect our website and systems from misuse or security threats
4. Lawful basis for processing
Depending on the circumstances, we may rely on one or more lawful bases under UK data protection law.
These may include:
Taking steps at your request before entering into a contract, for example when you request a roofing quotation.
Contractual necessity, where your information is required to provide services you have requested.
Legitimate interests, where processing is necessary for legitimate business purposes and does not unfairly override your rights.
Consent, where consent is required, including certain uses of cookies and online tracking technologies.
The lawful basis will depend on the particular processing activity.
5. Who we may share your information with
We may share your information where necessary to operate our business and respond to enquiries.
This may include:
Website and hosting service providers
Customer relationship management and enquiry-management systems
Technology providers that support our website
Advertising and analytics providers, where applicable
Professional advisers where necessary
Government bodies, regulators or law enforcement authorities where legally required
We do not sell your personal information.
Where third-party service providers process information on our behalf, we take appropriate steps to ensure that personal information is handled appropriately.
6. Website forms and uploaded photographs
If you submit an enquiry through our website, the information you provide will be used to respond to your enquiry and, where appropriate, provide or arrange roofing services.
If you choose to upload a photograph of your roof, the photograph will be treated as part of your enquiry information.
Uploading a photograph is optional unless the form specifically states otherwise.
Please do not upload photographs containing personal information that you do not want us to receive.
7. Cookies and similar technologies
Our website may use cookies and similar technologies for purposes including website functionality, security, analytics and advertising.
We use Google Tag Manager to manage website tags and tracking technologies.
Google Ads tracking may also be used to measure the performance of our advertising and understand conversions resulting from our advertising campaigns.
Some cookies and technologies may be necessary for the website to function correctly. Other cookies or tracking technologies may require your consent.
Where consent is required, we will request consent before using the relevant non-essential technologies.
More information about the cookies and tracking technologies used on our website is provided in our Cookie Policy.
8. Google Ads and Google Tag Manager
We use Google Tag Manager to manage tags and tracking technologies on our website.
We may use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns, such as determining whether visitors who arrive through an advertisement complete an enquiry.
These technologies may involve the processing of information about your device, website interactions and advertising activity.
Where required by applicable law, the relevant tracking technologies will only be activated after the appropriate consent has been provided.
You can learn more about how Google handles information through Google's own privacy information.
9. How long we keep your information
We retain personal information for as long as it is reasonably necessary for the purposes for which it was collected.
This may include keeping enquiry and customer information while it is relevant to an ongoing customer relationship, potential or completed roofing work, business administration, legal obligations, dispute resolution or other legitimate business requirements.
We periodically consider whether information is still required and may delete or anonymise information that is no longer necessary.
We do not retain personal information indefinitely simply because it may potentially be useful in the future.
10. Your rights
Depending on the circumstances, you may have rights under applicable data protection law, including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase information in certain circumstances
Ask us to restrict certain processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise a right or ask a question about your personal information, contact:
11. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. International transfers
Some technology and service providers used by Cottrell Roofing Ltd may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
13. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of websites operated by third parties.
You should review the privacy information provided by those websites before submitting personal information to them.
14. Complaints
If you have concerns about how we have handled your personal information, please contact us first:
We will try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
Any updated version will be published on this page with a revised "Last updated" date.
Contact
Cottrell Roofing Ltd
Email: [email protected]
For privacy enquiries, data protection requests or questions about this Privacy Policy, please contact us using the email address above.
Don't worry, we can help!